Service and support
Service and support

After sale and Maintenance

Service Policy Repair Process

Service tenet

 

To provide customers with professional, fast, thoughtful and high-quality pre-sales and after-sales service.

 

Scope of Services

 

All Xinjie products purchased through formal sales channels can enjoy the after-sales service provided by our company during the warranty period.

 

service content

 

1. When you encounter problems or failures when using the product, you can call the national unified service hotline 400-885-0136, or contact the office you purchased

 

The dealer and professional technicians will answer your questions and solve your problems.

 

2. If the on-site service terms are met, the company will send technicians from the nearest office and dealer to the site to solve the problem quickly.

 

3. If the product is determined to be in need of repair and meets the warranty terms, the product can be sent back for repair.

 

4. It can provide you with customized integrated industrial solutions.

 

A solemn statement

 

1. Our company has never sold our products in Taobao, Alibaba and other e-commerce platforms through authorized distributors or online channel providers.

 

2. The products purchased on the network platform and other non official distribution channels of Xinjie cannot enjoy the three guarantees after-sales service of Xinjie's products.

 

3. Please ensure that the appearance and serial code of the genuine Xinjie goods purchased by the user are intact.

 

If there is no serial code or the serial code is incomplete, Xinjie Company will not recognize it as genuine and will not enjoy after-sales service.